Return & Refund Policy
💰 Refund Policy
At MKcreatioz, customised and made-to-order products are created specially according to the customer's selected design, size, colour, name, or other personal details. Due to this, the following refund policy applies:
1. No Refund on Customised Orders
- Customised and personalised items are strictly non-refundable and non-returnable.
- Once an order is confirmed and production has started, it cannot be cancelled or refunded.
2. Exceptions – Defective or Damaged Items
A refund or replacement will be considered only if:
- The item arrives damaged or defective
- The issue is reported within 48 hours of delivery
- A clear unboxing video is provided showing the damage while opening the parcel
After verification, we will offer:
- A replacement, or
- A refund, if replacement is not possible
3. Design Approval Responsibility
- Customers are responsible for approving all design details before order confirmation
- Refunds will not be provided for:
- Change of mind
- Colour variations
- Design preference issues
- Minor handmade imperfections
4. Handmade Variation Disclaimer
As all customised products are handmade, slight variations in colour, texture, or finish are normal and not considered defects.
5. Refund Processing
- Approved refunds are processed within 7 working days
- Refunds are issued to the original payment method
- Shipping charges are non-refundable
6. Policy Acceptance
By placing a customised order with MKcreatioz, you confirm that you have read, understood, and agreed to this refund policy.
🔁 Return Policy
1. Overview
At MKcreatioz, each product is handcrafted with care. Many of our items are customised or made-to-order, which means they are created specifically for each customer. Because of this, we follow a structured return policy to maintain product quality and fairness.
2. Eligibility for Returns
Returns are accepted only under the following conditions:
- The product is not customised or personalised
- The product is unused, in original packaging, and in the same condition as received
- The return request is made within 48 hours (2 days) of delivery
- The parcel was received within the first or second delivery attempt by the courier
3. Items Not Eligible for Return
We do not accept returns for:
- Customised or made-to-order items
- Sale or discounted products
- Items showing signs of use or mishandling
- Products without original packaging
- Items damaged after delivery
- Breakage during return shipping
⚠️ Any product returned in damaged condition will be rejected.
4. Damaged or Incorrect Products
If you receive a damaged or incorrect item:
- Inform us within 48 hours of delivery
- Provide a clear unboxing video recorded while opening the parcel
- The video must show the parcel before and during opening
After verification, we will offer a replacement or refund at no extra cost.
❌ Claims without video evidence will not be entertained.
5. Return Request Process
To request a return:
- Email: mkcreationz14@gmail.com
- WhatsApp / Call: +92 3472552797
Please share:
- Order number
- Reason for return
- Images or video proof (if applicable)
Once approved, return instructions will be provided.
Return shipping charges are the responsibility of the customer.
6. Inspection & Approval
- Returned items will be inspected upon arrival
- If the item meets return conditions, the request will be approved
- If the item does not meet policy conditions, it will be sent back to the customer
7. Refund Timeline
- Approved refunds are processed within 7 working days
- Refunds are issued to the original payment method
- Shipping charges are non-refundable
8. Important Notes
- Slight variations in colour, texture, or finish are natural in handmade products and are not considered defects
- Placing an order confirms acceptance of this return policy